Shipping policy

At Sterling Johns Apparel, every item is made to order to ensure quality and intentional production. Please review our shipping details below.

Order Processing

• All orders are processed within 2–5 business days
• Orders are not processed on weekends or holidays
• You will receive a confirmation once your order has been shipped

Shipping Rates

We do not offer free shipping

Shipping costs are calculated at checkout based on:

• Order weight
• Shipping destination

Delivery Time

• Estimated delivery time: 5–10 business days after processing
• Delivery times may vary depending on your location

Shipping Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

• Carrier issues
• High demand periods
• External factors beyond our control

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

Sterling Johns Apparel is not responsible for lost or stolen packages once they are marked as delivered. If you experience an issue, please contact the shipping carrier directly.

Final Note

Because all items are made to order, we appreciate your patience and support. Each order is produced with care to deliver a product that represents the brand.